Local support for organisations in Broome and the Kimberley
Independent senior practitioner providing workplace wellbeing, mediation and EAP support across Broome and the North West
Trusted by organisations across the Kimberley, including community services, Aboriginal corporations and regional workplaces
Astrid Gerrits | Accredited Social Worker | Mediator
25+ years counselling experience | 15+ years mediation experience
Astrid provides Employee Assistance Program (EAP) counselling, workplace mediation and organisational wellbeing support to organisations across Broome and the wider Kimberley/NW.
Organisations increasingly value local access to experienced support without long wait times, particularly when face-to-face sessions, cultural awareness and flexible service delivery are important.
Some organisations engage Astrid as their primary EAP provider, while others include her as a complementary local practitioner alongside existing state-wide or national EAP services to provide responsive support for staff based in Broome and the Kimberley.
Working with a local independent practitioner also means employees and managers have direct access to the practitioner providing the service, allowing continuity, responsiveness and a deeper understanding of the workplace context.
Astrid brings almost three decades of counselling experience across community services, justice, (mental) health, disability and workplace environments, together with extensive mediation and conflict resolution expertise.
Astrid is increasingly approached by organisations seeking experienced support for complex workplace situations, conflict resolution and staff wellbeing.
Astrid’s work integrates counselling, mediation and restorative practice approaches, allowing organisations to address both individual wellbeing and relational workplace dynamics.
WHY ORGANISATIONS WORK WITH ASTRID
- 25+ years counselling experience
- 15+ years mediation and conflict resolution
- Local practitioner based in Broome
- Direct access to the practitioner providing the service
- Flexible service model without corporate EAP structures
OVERVIEW OF SERVICES
Organisations can access support in several ways.
Employee Support
- Confidential EAP counselling
- Personal wellbeing and mental health support
- Support during workplace stress, change or conflict
Workplace Support
- Manager consultation
- Restorative conversations when relationships break down
- Workplace mediation
Organisational Wellbeing
- Critical incident support and team debriefs
- Reflective practice or group supervision for teams
- Workplace wellbeing education or workshops
- Psychosocial risk and workplace wellbeing discussions
Support can be provided face-to-face in Broome, online across the Kimberley, or onsite when appropriate.
TYPICAL WAYS ORGANISATIONS ENGAGE THIS SERVICE
When organisations reach out
Organisations often make contact when:
- Staff tensions are beginning to affect team functioning
- Managers are navigating complex staff situations
- Teams are carrying high emotional workloads
- A critical incident has affected staff
- An organisation wants to strengthen workplace wellbeing before issues escalate
Organisations commonly engage Astrid to:
- Provide confidential EAP counselling access for staff
- Support managers navigating complex staff situations
- Facilitate restorative conversations or workplace mediation
- Run reflective practice or group supervision sessions for teams
- Provide support following critical incidents or difficult workplace events
- Assist organisations in strengthening workplace wellbeing and communication
EAP COUNSELLING
Confidential counselling can assist employees with personal or workplace challenges such as:
- Stress, anxiety and burnout
- Workplace conflict or difficult working relationships
- Bullying, harassment or grievances
- Grief, loss and personal trauma
- Work–life balance challenges
- Career pressures or transitions
- Relationship or family difficulties
- Financial stress or major life changes
WORKPLACE CONFLICT AND MEDIATION
When tensions begin to affect teams or performance, early support can prevent situations from escalating.
Services may include:
- Restorative Practice conversations (early intervention)
A less formal, guided process focused on restoring working relationships and addressing impact before positions harden. When used ahead of mediation, it often supports more constructive and sustainable outcomes. - Workplace mediation
A structured process supporting parties to work through conflict and reach clear agreements. - Manager consultation for complex staff situations
Practical guidance to support decision-making, communication and relational dynamics within teams.
This integrated approach allows organisations to address both staff wellbeing and workplace relationship dynamics.
PRACTICE REFLECTION AND GROUP/TEAM CONSULTATION
Teams working in demanding environments often benefit from structured reflective space.
Astrid facilitates group supervision and reflective practice sessions for teams in community services, health, education and other people-focused workplaces.
These sessions provide an opportunity for staff to reflect on:
- complex client work
- ethical dilemmas
- workplace pressures
- the emotional impact of their work
Reflective practice can strengthen professional insight, team cohesion and staff wellbeing, and is increasingly recognised as part of maintaining psychologically healthy workplaces.
CRITICAL INCIDENT AND TEAM SUPPORT
Organisations can access support following difficult or high-stress events.
This may include:
- Critical incident counselling
- Team debriefs
- Manager consultation
- Support for staff impacted by traumatic or stressful situations
FLEXIBLE SERVICE MODEL
Some organisations already have state-wide or national EAP arrangements in place. In these cases, Astrid can be engaged as a complementary local provider for staff in Broome and the Kimberley, offering face-to-face and regionally responsive support without the need to change existing provider arrangements.
Services are designed to remain simple and responsive to organisational needs.
- No locked-in contracts
- No annual program fees
- No administration charges
- No reporting charges
Invoices are issued monthly, with reporting provided if requested.
Where organisations prefer formal documentation, a Memorandum of Understanding (MOU) can be established. Organisations may provide their own template, or a simple template can be supplied.
INDICATIVE FEES
Fees vary depending on the scope of work and organisational context. The following ranges provide a general guide.
EAP counselling and workplace support
$305 per hour (ex GST)
This rate applies to:
- EAP counselling
- Workplace mediation
- Manager consultation relating to staff matters
First sessions with employees are typically 90 minutes, however only one hour is charged to allow sufficient time for rapport building and understanding the situation.
ORGANISATIONAL SERVICES
Price guide (ex GST)
Workshops and training sessions
Approximately $900 – $2,500 depending on preparation and duration.
Reflective practice or group supervision sessions
Typically $350 – $650 per session depending on group size and duration.
Leadership or team consultations
Approximately $305 – $450 per hour depending on scope.
Workplace wellbeing discussions or assessments
Quoted depending on preparation and organisational size.
Critical incident response and team debriefs
Typically $400 – $900 depending on urgency and group size.
Written reports or organisational recommendations
Quoted depending on complexity and time required.
COMMUNITY ORGANISATIONS
Astrid works with a number of community organisations and NGOs in the Kimberley.
Where funding constraints exist, adjusted rates may be discussed depending on organisational context and scope of work.
TRAVEL
Travel within Broome is included.
Travel outside Broome may incur additional costs depending on location.
SERVICE SCOPE
Workplace wellbeing needs differ between organisations and services are therefore tailored to each workplace and situation.
Where specialised support beyond the scope of this service is required, appropriate referrals or additional resources will be recommended.
GETTING STARTED
Organisations interested in offering EAP or workplace support can begin with a brief initial conversation to discuss needs and service options.
Support arrangements can then be established in a simple and flexible way that suits the organisation.
Supporting healthy workplaces often begins with a simple conversation.
ENQUIRIES
If you would like to explore whether this service may suit your organisation, feel free to get in touch for a brief, informal conversation.